Anyway, at first it didn't turn up in searches outside Kindle, then it started to stop turning up at all except on my author's page.
Well as you all know, last week I changed all the covers for The Soul Reader Series, of which Forgotten Soul is #1. It now only has a naked man on it (yes, if you read the book you'll realise he is naked at this point, even if you can't see it ;)) from mid chest up and he's not doing anything apart from looking rather conflicted :).
So yesterday (Oct 9th) I submitted a request to Amazon KDP to have the book reinserted into searches.
Now in the past I have not had the greatest success when dealing with support at Amazon. I think mostly because I asked questions they didn't actually, at the time, know the answer to :). So I thought I would have to wait for ages for them to get back to me and sort it all out.
Yet ... no! They reviewed my request, took a look at the book and reinstated Forgotten Soul right away and it's there all within 24 hours. I have to say, I'm impressed.
So, thank you, Amazon KDP for being so professional and swift and letting Forgotten Soul show up in searches again.
Anyone else have similar issues with Amazon ever? Were they sorted out?
Hooray! Glad they put it back up quickly.
ReplyDeleteThanks - I really thought it would take an age, but they were really quick. The one good thing about KDP Select, although I won't use it myself, is that their support seems to have improved so much since they started doing it.
DeleteHappy to hear things worked out. :)
ReplyDeleteThanks :) I was quite amazed at how easy it was.
DeleteWe wish you the best with its sales dear Lady....
ReplyDeleteAnd a great October weekend to you and yours....
Many thanks, I hope you're having a good weekend as well :)
DeleteGosh, I'm glad you were able to fix the problem! Yay!!
ReplyDelete